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Clark University
Office of
Information Technology Services

Clark Account Policy

The Clark Account provides access to computing resources across the University.

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Appropriate Use Policy

This policy sets forth standards for responsible and acceptable use of Clark University’s Information Technology Systems (ITS) resources.

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Security Extension to Appropriate Use Policy

The purpose of this Security Extension to the Policy on Appropriate Use of Clark’s Information Technology System is to define the policy governing connecting devices to the network.

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Network File Services and Storage Policies

Information Technology Services (ITS) provides centralized network file storage, sharing and backup services to individuals, groups and departments across the University. Review the purpose of these policies.

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Remote Access Policy

This policy is to state the requirements for remote access to computing resources hosted at Clark University using Virtual Private Network (VPN) technology.

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Data Security Policy – All Employees

Take the time to review our Data Security Policy for All Faculty, Staff and Student Employees.

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Data Security Policy – Supervisors and Data Managers

Take the time to review our Data Security Policy for Supervisors, Data Managers and Data Custodians.

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Document Retention and Destruction Policy

This policy supplements and supports the Clark University Data Security Policies by defining the University’s procedures for retaining and destroying documents containing any Confidential and/or Restricted data types.

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Change Management Policy

The purpose of change management is to ensure that standardized methods and procedures are used to alter the production environment, minimizing negative impact to services and customers and ensure audit compliance.

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Clark University expects all members of its community to respect the rights of intellectual property ownership by adhering to the United States copyright laws.

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Clark University provides its faculty, staff and students with access to the electronic resources they need to support its mission of education, research and service.  Learn about our policies for file sharing and copyright.

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File Sharing and the Higher Education Opportunity Act

Learn about Filing Sharing and the Higher Education Opportunity Act and how is it related to P2P file sharing.

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Email Policy

The purpose of this policy is to ensure the proper use of Clark University’s electronic mail communication system and make users of the email system aware of what Clark University deems to be acceptable and prohibited use.

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Email List Serve Policy

The purpose of a list must be to further or augment one of the primary activities of the University, which include education, research, and teaching.

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Privacy Policy

This privacy policy sets out how Clark uses and protects any information that you give to Clark when you use Clark-controlled and operated websites as well as other information you may provide to us from time to time.

Privacy policy
Contact Information

ITS Help Desk

Office Location

1-508-793-7745

helpdesk@clarku.edu

Academic Commons, Plaza Level

Check Systems Status

Winter Break 2024 hours

OPEN

  • Dec. 18 – Dec. 20: 8 am – 5 pm
  • Dec. 23: 10 am – 2 pm*
  • Dec. 27: 10 am – 2 pm*
  • Dec. 30 – Dec. 31: 10 am – 2 pm*
  • Jan. 2 – Jan. 3: 8 am – 5 pm
  • Jan. 6 – Jan. 10: 8 am – 5 pm

* Open remotely (no walk-up service)

CLOSED

  • Dec. 21 – Dec. 22
  • Dec. 24 – Dec. 26
  • Dec. 28 – Dec. 29
  • Jan. 1
  • Jan. 4 – Jan. 5