Frequently Asked Questions

The ITS Help Desk can help you with your OneCard. Visit us in the Academic Commons (the 1st floor of the Goddard Library), email us at helpdesk@clarku.edu or call us at 508-793-7745.

If you are a new student or a new member of the faculty or staff, please upload a picture of yourself using the “Submit a Photo” button below. Please note you need to provide your own photo.

All submitted photos must be a close-up, color, face-forward picture. The photo should not include hats, sunglasses, bandanas, inappropriate facial gestures, or hands near the face.

If you are encountering problems uploading a new picture, please check that you have the correct file type (.bmp, .gif, .heif, .jpeg, .png or .tiff) and that your file is less than 10 MB in size. For more assistance, please contact the Help Desk (helpdesk@clarku.edu, 508-793-7745).

Yes. Please upload a picture of yourself using the “Submit a Photo” button below.

All submitted photos must be a close-up, color, face-forward picture. The photo should not include hats, sunglasses, bandanas, inappropriate facial gestures, or hands near the face.

If you are encountering problems uploading a new picture, please check that you have the correct file type (.bmp, .gif or .jpg) and your file is less than 2MB. For more assistance, please contact the Help Desk (helpdesk@clarku.edu, 508-793-7745).

Your OneCard photo image will be used to produce your OneCard and may also be displayed in software used by Housing, Campus Police, Student Accounts, or other Clark staff to verify your identity.

Access to buildings/spaces is controlled by various departments across campus based on your role at Clark and your access privileges.

If you can’t get access to a space that you believe you have access privileges to, please contact the Help Desk (helpdesk@clarku.edu, 508-793-7745) so we can check that you have the correct permissions. If you need additional privileges, we can point you in the direction of the correct department.

Your OneCard number is your Clark University ID Number. It is used by administrative systems and departments as a unique way to identify you.

The easiest way to find your OneCard number is by looking at your OneCard! 

Your OneCard number is the first eight numbers printed on the front of your OneCard. The last two numbers simply represent the issuance number for your card. This gets updated if your card is lost and replaced.

If you don’t yet have a physical OneCard, you can find your OneCard number in a few different places

New Students: You can find your OneCard number in Slate (your admissions portal). If you need help accessing Slate, you can contact your Admissions representative.

Returning Students: You can find your OneCard number in CUWeb.

• Log into ClarkYou
• Choose Main Menu
• Choose Registrar’s Office, Student Account and Financial Aid
• Choose Student Records
• Your 8 digit OneCard Number is in the top right preceded by the letter C

Faculty/Staff: You can find your OneCard number on your paystub in CUWeb/ClarkYou.

On Campus: 

• Dining options – The Bistro, Higgins Cafeteria, Cougar Cafe, The Den
• Snack and beverage Vending machines equipped with a card reader (31 on campus)
• Campus Store
• Online Bookstore

Off Campus: 

• Applebee’s (632 Park Ave only)
• Big Y Supermarket (100 Mayfield Street only)
• Ciao Bella (402 Grove Street)
• CVS (400 Park Avenue only)
• Island Fin Poke (41 Park Ave)

Online (Students Only): Students (and family or friends who have access to their online payment module) can  add to their cash balance by making a deposit through CUWeb/Cashnet. Deposits can be made using an ACH check or a credit card (with additional fees). Please allow one hour for the deposit to be reflected in your OneCard balance.

Visit the Clark OneCard channel inside ClarkYou to check your balance or add cash to your card by clicking on the “ADD MONEY” link.

Cashier’s Office: You can also make deposits with check, case or credit card by visiting the Cashier’s Office. Please allow one hour for the deposit to be reflected in your OneCard balance. Click here for more information on the Cashier’s Office.

If your OneCard was lost, you must purchase a replacement here. Purchasing a replacement may be done with a credit or debit card.  

If you do not have a credit or debit card to purchase a replacement, please email helpdesk@clarku.edu  

If your OneCard is damaged through normal use, please bring it to the OneCard Office to have it checked. The OneCard Office is in room 107E of the Academic Commons, on the first floor of the Goddard Library.  

Once we verify that your card is malfunctioning or nonfunctional, we can print you a replacement card at that time.  

Cards that are damaged through misuse or deliberately damaged will not be replaced for free.  

To receive a free replacement for a stolen card, please bring a copy of the police report where you reported the card stolen to the OneCard Office.  

Newly printed cards will work immediately for Dining Hall access and purchases. It may take up to an hour for you to be able to access buildings, the parking garage, or printing services.

Please drop it off at University Police on the ground floor of Bullock Hall.

Unfortunately, OneCards cannot be mailed.

You should not punch a hole in the OneCard. Punching a hole in the card can cause the card to malfuncticon or cease working entirely. Cards with holes punched in them that become nonfunctional will not be replaced for free.  

You can purchase a plastic ID holder to attach to a lanyard or keychain from the Clark University Campus Store, located on the first floor of ASEC.

It will cause problems. Please do not put your OneCard near wireless chargers. Wireless chargers will activate the coil/chip inside the card, eventually destroying the chip and rendering the card nonfunctional.