All current members of the Clark community are provided mailboxes in the Microsoft 365 service. Clark University sends all electronic communications using this account.
Accessing your Clark email
You may access your Clark email on or off-campus with a variety of connection methods including the Web, using your preferred email client (the ITS Help Desk supports Outlook), or apps for your mobile device. If you wish to login via the web, there is a link in the ClarkYOU portal or you can connect directly via the URL http://outlook.com/owa/clarku.edu.
Your Clark account is what you’ll use to access your email. When prompted for your username, specify it in the form of your Clark email address. If you need to change your password, use the Password Change Utility linked here.
Email Forwarding
Clark University sends electronic communications via your @clarku.edu address. Email forwarding will take all email sent to your Clark University email address (@clarku.edu) and forward it to another email address you specify.
If you choose to forward your email to an alternate address, we cannot guarantee delivery. Please note you are still responsible for all electronic communications sent to you, so if you choose to forward make sure you’ve tested to ensure delivery is working.
Click here for step-by-step instructions on how to set up Email Forwarding
Prevent Phishing
Phishing, or the act of dishonestly gaining access to accounts and/or personal information via email, poses a serious threat to the cybersecurity of all Clark University community members.
To prevent phishing attacks, please:
- Never share your Clark University password.
- Do not use your Clark University email address for personal matters.
- Do not click links or open attachments from unknown senders.
Remember, ITS will never ask for your Clark account password. Please do not forward suspected phishing emails to the ITS Help Desk.
Click here to learn more about how to identify and prevent phishing
Click here to learn how to report suspected phishing emails to ITS
Departmental & Group Mailboxes
Departmental mailboxes can streamline correspondence for groups on campus. A departmental mailbox can be set up as the department or group’s name @clarku.edu and multiple individuals can be access, read and send email from that mailbox.
Faculty and Staff: request a group mailbox here
Student Organizations: request a group mailbox here
Resources
Documentation
LinkedIn Learning
Check your Email on your Device
Mobile Devices
To configure your mobile device to connect to Office 365, click the link associated with your mobile device below.
Exchange vs. IMAP
With many clients, you’ll have a choice of using Exchange/ActiveSync or IMAP to connect. ITS strongly recommends Exchange because it has several advantages, including easier setup (it only requires that you provide your email address and password for set up while IMAP requires server information) and Exchange provides direct access to all of the folders that are part of your mailbox.
Encryption, Ports and Other Settings
Autosync/Autodiscover
For any service that uses autodiscover or autosync, use your Clark email address as the username and/or the email address, i.e. username@clarku.edu.
Exchange ActiveSync Setting
- Server name: outlook.office365.com
Username/Password
- Use your email address as your username
- Use the same password you use to login to other Clark services
