ITS uses a ticketing system called Web Help Desk (WHD) to identify, track and direct technology requests. Whenever you contact ITS (in person, by phone or by email) about any question, it’s likely that we will create a Web Help Desk ticket.
Clark community members can also use WHD to create and track their ITS tickets. At any time of the day, as long as they have Internet access, faculty, staff, and students can check on the status of current requests, previously resolved requests, and can open new requests via this service: ITS Web Help Desk
Frequently Asked Questions
What can I access in Web Help Desk?
Open a web browser and navigate to http://itshelp.clarku.edu and log in using your Clark Account credentials. Once verified, you will be able to see Messages, submit a new Help Request, view your request History, and your personal Profile.
What are the benefits of using Web Help Desk?
- Requests can be submitted or checked on, any time, 24/7, even when the ITS Help Desk is closed.
- You can view your request History to check on previously submitted requests.
- Ability to upload file attachments to assist ITS in resolving your request.
- Faculty and staff can view their respective Clark owned assets that ITS has inventoried.
Who can use Web Help Desk?
Web Help Desk can be accessed by current faculty, staff, and students of Clark University.
Alumni, former students, faculty and staff should contact the ITS Help Desk via email (helpdesk@clarku.edu) or phone (508-793-7745) for assistance.
