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Conduct Process

Jonas Clark Hall

The University conduct system responds to complaints concerning the infringement of students’ rights and alleged violations of the Student Code of Conduct by students or student groups.

Students who do not wish to bring a complaint to the University’s conduct system may attempt to resolve the matter informally with the assistance of a member of the Dean of Students staff, a faculty member, a counselor, a peer, or a member of the University Police Department.

Invocation of Conduct Action

Any member of the Clark community may initiate the University’s conduct process. For this to occur, a formal complaint must be submitted to the Office of Community Standards in writing, alleging that a student was responsible for one or more specific violations of the Student Code of Conduct. Community members submitting a complaint should also include the names of any members who witnessed the alleged events so that they can be contacted, at the discretion of OCS staff, to submit personal statements. The University may, at its discretion, initiate the University’s conduct process on its behalf or on behalf of other persons based on the information that is shared.

Alternate dispute resolution and Preliminary Meetings

Upon receiving a referral of a case for resolution, the Office of Community Standards, under the right of the Dean of Students, will determine that the matter be referred to either an alternate resolution or preliminary meeting (with further processing via an administrative hearing, Peer Accountability Board, and/or University Conduct Board), depending on the severity of the case.

A complaint that involves a violation of the Student Code of Conduct will be handled by the Office of Community Standards as part of the Division of Student Success, except in sexual misconduct cases, which will be referred to the deputy Title IX officer in the Clark University Title IX Office. The University reserves the right to refer students to civil or criminal authorities for action. A member of the OCS who receives the report will determine if conduct action is warranted based on a review of all information provided by the complainant. If conduct action is justified, the case will be handled by a hearing officer or a board, as outlined below.

Student Conduct Process diagram (all content within the text around this image).

After receiving the report, OCS staff will determine whether it will be processed via an alternate resolution (lower-level cases) or a preliminary meeting (high-level cases).

According to the Student Conduct Process, students have three rights:

  1. The right to know in advance what they are being charged with
  2. The right to a time and place to speak about what happened
  3. The right to review evidence

Whichever meeting type (i.e., alternate resolution, preliminary meeting, or Peer Accountability Board) to which they are referred, the student (respondent) alleged to have violated the policy will receive an email informing them that they need to meet with a staff member.

The meeting will be scheduled when students have no classes (Reminder: OCS has access to students’ course schedules, but none of their other responsibilities).

This notification letter will contain the following information:

  • The date and time of the alleged incident
  • The charges being brought against the student
  • The date and time for the meeting
  • Contact information for the meeting officer

Due to confidentiality, OCS will not share any incident report physically or electronically with any student. However, all students have the right to read the incident report and review any evidence before their meeting. Please email the office of Community Standards to schedule a time to come read your report.

Alternate Resolution

During a conduct meeting, students can expect the following:

  1. Reading of the incident report
  2. Student(s) will be asked for their perspective on what happened
  3. Review of the charges and why these policies are in place
  4. Student(s) will be asked if they accept responsibility for the violation of the charges above
  5. Review of potential sanctions
  6. Review of the Conduct Review Process (aka appeals)

After the alternate resolution, the hearing officer will evaluate the information gathered via the report and the meeting to determine if the student is responsible for alleged violations. Using the “preponderance of the evidence” criteria simply means to prove that something is more likely than not; if the student is found responsible for the allegations, the staff member may, when appropriate, impose appropriate sanction(s). This decision will be emailed to the student. Students may appeal the decision; for further information, please see page 15. Alternate resolution meetings are set up to allow the students to discuss and share their own stories of the incident. After the meeting is concluded and the sanction has been assigned, students will accept or deny responsibility.

Preliminary Meeting

Preliminary meetings are set up to inform students where their case is being referred to be heard — either an administrative hearing or the University Conduct Board.

Cases are referred to these meetings/hearings/boards for a number of reasons:

  • If the severity of the alleged violation and/or the student’s prior conduct history requires a board/hearing/meeting.
  • If, during a Conduct Process Review, it is determined by the appeals officer that the case should be reheard via a board/hearing/meeting.

Due to confidentiality, OCS will not share any incident report physically or electronically with any student. However, all students have the right to read the incident report and review evidence before their meeting. Please email the Office of Community Standards to schedule a time to come read your report.

Each preliminary meeting will include the following:

  1. Reading of the incident report
  2. Review of the charges and why these policies are in place
  3. Informing the student which process the case is being referred to
  4. Information about the structure of the meeting/hearing/board
  5. The date, time, and location for the meeting/hearing/board
  6. Review of the Conduct Review (aka appeals) Process
Lower-Level Case Referrals

Most of the time, cases do not rise to the level of a student potentially being put on probation and/or dismissed from the University. We call these cases lower-level cases. At the discretion of Office of Community Standards staff, lower-level cases may be referred to one of two options: alternate resolution or the Peer Accountability Board.

Peer Accountability Board

Students who breach University policies may be subject to the Peer Accountability Board (PAB), which consists of a group of students specially trained to facilitate dialogues. PAB members assist fellow students who have violated the Student Code of Conduct in reflecting on their actions. They engage in meaningful conversations with their peers regarding the violation and its repercussions on themselves and the community.

The Peer Accountability Board (PAB) comprises three students and a non-voting advisor, usually a professional staff member or Community Standards specialist trained to facilitate dialogues. Like the initial meeting, the PCB involves a thorough review of the report and evidence, allowing the responded student an opportunity to present their version of events. During the PCB, board members are permitted to ask the accused questions. At the conclusion of the board meeting, a majority vote is required to hold the student accountable. If the student is found responsible, the Board will impose appropriate sanctions, and the decision will be communicated to the student via email. Students can appeal the decision; additional information can be found on the Conduct Review Process page 15.

Typically, the Peer Accountability Board hears cases involving violations that affect the broader community where students reside. These violations may include, but are not limited to, issues such as quiet hours, roommate conflicts, disorderly gatherings, alcohol violations, and visitation.

Higher-Level Case Referrals

Higher-level cases involve students who could be put on probation, suspended, and/or dismissed from the University due to being found responsible for the alleged violations. At the discretion of OCS Staff, higher-level cases may be referred to the Administrative Hearing and the University Conduct Board (UCB). During these processes, a recording of the proceedings will be made. For more information on conduct retention records, visit the OCS website.

Before any of these options, the student will still have a preliminary meeting with a meeting officer to review the report and discuss why the case is being referred to any of these options.

Due to confidentiality, OCS will not share any incident report physically or electronically with any student. However, all students have the right to read the incident report and review any evidence before their meeting. Please email the Office Community Standards at community-standards@clarku.edu to schedule a time to come read your report.

Administrative Hearing

The Administrative Hearing comprises 2 members who may be either faculty or staff. This option is provided to students who have already accepted responsibility, or where there is clear evidence of conduct violation by a student that may lead to probation, suspension, and/or dismissal from the University. The hearing officers will determine if sufficient information is available to find the student responsible for the violation(s), regardless of the denial. If so, the hearing officers will decide and impose appropriate sanction(s). Under these circumstances, the student can appeal the decision to the Dean or their designee via the Conduct Review Process. To learn more, visit the Conduct Review Process (also known as Appeals).

University Conduct Board (UCB)

The UCB comprises three members, including faculty, staff, and/or students (note: the preliminary meeting officer is allowed to serve on the UCB).

UCB Procedures

  • Both the complainant and the respondent will have a preliminary meeting with the preliminary meeting officer, usually the UCB Chair. During this meeting, the Chair will review the Board procedure, and both parties can read the written complaint. In the UCB cases, the respondent can accept responsibility and have sanctions imposed by the preliminary meeting officer.
  • Both parties will have access to review the entire case file before the hearing. OCS reserves the right to redact portions of the case file if it is deemed necessary in the interest of health and safety or where private information is in the file (e.g., personal medical records). The UCB Chair will schedule a time in advance, and the students will be notified during the prehearing of their scheduled time.
  • Both the complainant and the respondent may request the assistance of an advisor, an individual of the student’s choosing from within the Clark community. If the advisor attends the hearing, their name must be shared with the Chair at least 24 hours before the hearing. During the hearing, the advisor’s role will be limited to consultation with the advisee.
  • During the hearing, only the complainant, the respondent, Board members, approved witnesses, and advisors will be present. Witnesses shall only be present when sharing information with the Board, except at the discretion of the UCB Chair. Once witnesses have presented their information to the Board, they must leave the vicinity of the hearing.
  • The UCB may require cooperation of any Clark community member in providing information during the hearing. However, no University staff member with whom the respondent has a legally cognizable privileged/confidential relationship (e.g., therapist, clergy, etc.) can be required to give information arising from that role without the respondent’s permission.
  • During a hearing, the Board will allow the complainant and the respondent to share information and to ask questions of each other directly or through the UCB Chair, at the discretion of the Chair. The complainant and the respondent may also ask witnesses questions, directly or through the Chair, at the Chair’s discretion. Names of witnesses being requested by either party must be shared with the Chair at least 72 business hours before the hearing.
  • All witnesses must provide the Chair with their written statements 48 business hours before the hearing. The Chair will call witnesses to the hearing at their discretion.
  • The UCB Chair may remove any individual who impedes the conduct process. The Chair will act to promote a civil and respectful proceeding.
  • At any point in time, either the respondent, complainant, or members of the Board may request a short recess. The UCB Chair will determine whether to grant that request and for how long. If a leave is granted, the hearing will begin at the announced time without delay.
  • Following the completion of the board, the Board members shall decide by majority vote whether the respondent was responsible for the violations(s) of the Student Code of Conduct. If the decision is affirmative, the Board members will, by a separate vote, determine the sanction if one is deemed appropriate.
  • If, in the course of a hearing, information arises indicating a possible violation of another provision of the Student Code of Conduct, the University reserves the right to pursue that in a separate hearing process.
  • After the conduct proceeding, the UCB Chair shall share the final decision with the respondent, delivered by email to the respondent’s Clark email account.
  • The UCB Chair will notify the complainant of the decision and any portion of a sanction that limits contact between the complainant and the respondent.

Appeals

Who Can Appeal

Students, student groups, or student organizations found responsible for a violation may appeal decisions arising out of a University Conduct Board and administrative hearing, with the following exception:

  • A student or designated student representative who accepted responsibility and accepted the sanction(s) may not appeal after the sanction(s) become effective.
Grounds for Appeal

There will not be a rehearing of the case but an appeal will be considered based only on the appealing party’s substantiated claim of one or more of the following:

  1. A procedural error significantly impacted the outcome (e.g., substantiated bias, material deviation from established procedures, etc.). This error must be described in the letter requesting an appeal. Minor or harmless deviations from the process will not invalidate the proceedings.
  2. The discovery of relevant added information that was unavailable during the original process but has since become available and could impact the outcome. A summary of this new evidence, why it was previously unavailable, and its potential impact must be included in the request for appeal.
  3. The sanction imposed is not appropriate for the violation.

Under these circumstances, the student will have the opportunity to appeal the decision to the Associate Provost and Dean of Student Success or their designee via the Conduct Review Process. To learn more, visit the Appeals process.

Appeal Agent

The Associate Provost for Student Success and Dean of Students, or designee, will determine whether an appeal request is granted. The Associate Provost and Dean of Students have the right to decide on the outcome of the appeal or send the appeal to an appeal agent for further consideration. Faculty and administrators appointed to serve on the University Conduct Board shall simultaneously serve in a pool to function as an appeal agent. An appeal agent shall be responsible for deciding on a granted appeal request. No member shall be eligible to serve as an appeal agent for any case on which that member served on the University Conduct Board.

Student Status Pending an Appeal

Should an appeal request be granted, sanctions that were imposed shall be held in abeyance pending the conclusion of the appeal process, with the following exceptions:

  1. The student was suspended on an interim/emergency basis.
  2. The student is determined to be a threat to themselves and others or the stability and continuance of normal University functions, per this Code.
Appeal Process

Requests for appeals must be submitted in writing (via an online form) to the Associate Provost for Student Success and Dean of Students or designee within three to five business days of receipt of the letter notifying the appealing party of the original decision. Failure to request an appeal within the allotted time will render the original decision final. The appeal request shall be submitted via the online form on the Student Conduct and Community Standards website. A link to the appeal form will also be in the student’s outcome letter.

Online appeal form

The Associate Provost for Student Success and Dean of Students, or designee, will consider the appeal request using the Grounds for Appeal.

  1. If the Associate Provost for Student Success and Dean of Students, or designee, determines that the appeal request has established allowable grounds for a review of the matter, the Associate Provost and Dean of Student Success, or designee, shall assign the case to an appeal agent.
  2. If appropriate grounds have not been established, the Associate Provost for Student Success and Dean of Students, or designee, shall deny the appeal without any further proceedings.

The Associate Provost for Student Success and Dean of Students, or designee, may request clarification of one or more parts of the appeal to determine whether appropriate grounds have been established.

Any appeal request granted by the Associate Provost for Student Success and Dean of Students can be reviewed and deliberated on the outcome or forwarded to an appeal agent within three business days of the Associate Provost for Student Success and Dean of Students granting the appeal request.

The appeal agent shall conduct a document review of the following:

  • The appeal requests.
  • The case information.
  • Any new information provided by the appellant.

The appeal agent may, at their discretion, contact any person who participated in the original hearing and any newly identified witnesses, subject to the parameters of Grounds for Appeal above.

Appeal Outcome

The appeal agent may find that:

  • The appeal does not have sufficient merit regarding the grounds listed above. In this case, the finding stands, as does the sanction.
  • The original hearing or resolution conference process contained improprieties that substantially affected the case’s outcome. In this case, the matter will normally be returned to the original hearing body or person to reopen the hearing with instructions for further proceedings. The appeal agent may require a new hearing or conference in unusual cases.
  • There is relevant added information that was not available at the time of the original hearing or conference. In this case, the matter will normally be returned to the original hearing body or person for consideration.
  • The sanction is clearly inappropriate. In this case, the appeal agent may, at their discretion, refer the matter back to the original hearing body or person or modify the sanction.

The outcome of the appeal shall be communicated in writing to the appellant within seven to ten business days after the appeal agent concludes their deliberations.

Conduct Records

An electronic file and the hearing tape or transcript thereof in higher-level case referrals will be maintained by the conduct system on each case presented for five years from the date of the decision. The file will include all related documents and correspondence.

All information contained in these files shall be confidential, with the following exceptions:

  • Members of the Office of Community Standards staff will have access to the files.
  • Conduct officers or hearing board members will have access to appropriate files through the chair.
  • The respondent in this case shall have access to their records and documents accepted as evidence.
  • If an appeal is made, the entire case file will be made available to the Associate Provost and Dean of Student Success or their designee.

The recording of a Hearing or Board case can be accessed (limited to listening to the audio recording of the Board’s hearing in a space designated by the Chair) by both the complainant and respondent to formulate an appeal.

Periodically, information concerning conduct files and disciplinary action may also need to be made available, as necessary, to other appropriate parties at Clark with a “need to know,” including University Police, the Athletics Department, the Title IX Coordinator, University Counsel, the Division of Student Success, and the offices of the Dean of the College, Dean of Graduate Studies, International Students and Scholars, and Study Abroad. Legitimate requests for “good standing status” from Student Council and University officials are honored by the Office of Community Standards.

In addition, students applying to professional schools, transfer institutions, governmental agencies, or the military should know that they routinely request such information concerning their applicants. As part of the application process to these programs, students often provide formal permission to release confidential information. It will be assumed that a request for a dean’s recommendation provides implied consent for releasing this information.

Contact Information

Office of Community Standards

Office Location

Alumni and Student Engagement Center
2nd Floor
950 Main Street
Worcester MA 01610

community-standards@clarku.edu