Access comprehensive support and learning materials for TerrSet, including the latest release, liberaGIS, and earlier versions such as IDRISI Selva, TerrSet, and TerrSet 2020. This hub directs to our Support Center, detailed FAQs, and a library of technical resources. Whether you’re seeking guidance on advanced geospatial modeling, exploring software features, or resolving technical issues, these resources are designed to support your research and analytical work.
The Clark Center for Geospatial Analytics (formerly Clark Labs) supports its user community through a robust online Support Center. This platform serves as an interactive forum for users of the TerrSet system, offering:
- A knowledge base featuring FAQs and documentation.
- A space to ask questions, share insights, and collaborate with other users.
The Support Center also provides access to submit technical support tickets related to routine inquiries—such as those regarding installation or software errors.
Before You Contact Technical Support
- Make sure you are running the latest version of TerrSet
We strongly recommend that you update to the latest version, TerrSet liberaGIS, unless you are using Ecosystems Modeler, GStat or Climate Change Adaptation Modeler (modules that have been removed).
We maintain free Service Updates accessible from the Download page. Make sure you are current with the latest update. Verify by checking your version number in the Service Update. Check if the problem still exists after you complete the update. Service Updates also provide updates for older versions.
- Check the Help System for notes on specific modules
If you are experiencing a technical problem with a specific module, or you are receiving unexpected results, the solution may be found in the software’s Help System. Check the Help System entry for the module you are running, particularly the Notes section, for information on data requirements, module limitations and technical notes.
As you prepare to submit a ticket request, please include the following in the description:
- The name and version number of the product you are using.
- If using a licensed version: If you have a license issue, include your license number.
- A description of your hardware and operating system, including the amount of disk space on your working drives.
- A detailed description of the problem you are experiencing. This should include a list and description of the data sets involved, a description of the operation you are trying to accomplish, and a step-by-step description of what you have tried thus far (including the specific values you entered into the module’s dialog box). You should also include the exact text of any error messages you receive.
For more specialized support (e.g., adaptation of the software for unique applications), please click on the button below:
Transition to the Latest Version: liberaGIS
Curious about the transition to liberaGIS, the latest version of TerrSet? Learn more about its status as freeware, licensing details, features, and more.
General Product Discussions and Community Support
Have questions about any version of TerrSet? Explore product discussions and find answers. You can also join the community and submit your own questions for support.
Video Tutorials
Our recorded tutorials can resolve common issues and provide step-by-step guidance. Access our video tutorials to deepen your understanding of TerrSet.
IDRISI Applications Programming Interface
Documentation for developers for the IDRISI API, the application programming interface for the TerrSet System. TerrSet is fully COM compliant, allowing access to functionality from other programming environments.
Clark Labs’ Modified Version of Gstat
Document of modifications and the source code of Gstat, a free software utilized within TerrSet. Gstat was only released TerrSet2020 and earlier (not liberaGIS).
TerrSet 2020 Slideshow
PDF of screenshots, highlighting the most recent capabilities in the TerrSet 2020. (19MB)