Work for ITS
Information Technology Services is an exciting place to work!
We offer a variety of positions to both undergraduate and graduate students, funded by work-study and non work-study funding. Student employees have the opportunity to learn and grow within the organization. On average our student staff work anywhere between 10 and 20 hours a week. No student in the employment of the University may work more than 20 hours per week during the academic year.
- ITS is looking to fill Help Desk Support Consultant and Technician positions
with talented and motivated students, for the fall 2008. Job descriptions are detailed below. Apply for these positions. Note: These two positions require that you be available for training and work the week prior to school starting in August. If you are an RA or PA you will not be able to make this commitment.
- Academic Technology Services is looking to fill 2 Academic Technology Intern (ATI) positions with talented and motivated students, for the fall 2008. Job descriptions are detailed below. Apply for the ATI positions .
ITS Student Employment Positions
Help Desk Support Consultant
Job Description:
Under the supervision of a student supervisor and the ITS Desktop Support & Services staff, Help Desk Consultants will: assist students (in person, over the telephone, and via email) with questions and problems related to the use of Clark University computing resources. The consultants will troubleshoot software and network connectivity problems for students and log tickets for all help calls as well as schedule appointments for Desktop Support Technicians as needed; proctor the Jonas Clark 101 computing lab during scheduled hours; perform regularly scheduled “walk-throughs” of the Goddard Library Computing Lab and verify the working order of the computers and printer, replenishing printing supplies as needed; conduct weekly cleaning and maintenance of the Jonas Clark and Goddard Library computing areas; keep student supervisors informed of all issues, problems, and repairs of cluster equipment; attend and participate in student staff meetings; Perform other duties as assigned.
Qualifications/Requirements:
Excellent customer service skills; working knowledge of Windows and/or Mac Operating Systems hardware, and general knowledge of application software; Experience in Windows and/or MAC troubleshooting; Familiarity with computing resources on campus as well as Internet resources such as news groups, electronic mail, and the World Wide Web; The ability to take direction and work independently; Strong written and verbal communication skills; Self motivated; Good time management skills and attention to details.
Desktop Support Technician:
Job Description:
Under the supervision of a student supervisor and the ITS Desktop Support & Services staff, Desktop Support Technicians will assist faculty, staff, and students (in person, over the telephone, and via email) with questions and problems related to the use of Clark University computing resources. Technicians will troubleshoot and repair hardware, software, and network problems for faculty, staff and students; Disseminate information about changes in procedures, work-arounds, diagnostics, or problems; Inform the appropriate ITS staff of reported issues/problems with campus computing resources; Log, update and solve outstanding Help Desk tickets; Participate in monthly meetings with ITS staff to get updates and discuss Help Desk related matters; Perform other duties as assigned.
Qualifications/Requirements:
Excellent customer service skills; Proficiency with Windows and/or Mac Operating Systems hardware, and general knowledge of application software; Experience in Windows and/or Mac troubleshooting; Familiarity with computing resources on campus as well as Internet resources such as news groups, electronic mail, the World Wide Web; The ability to take direction and work independently; Strong written and verbal communication skills; Self motivated; Good time management skills and attention to details.
Academic Technology Intern:
Job Description:
Under the supervision of the Academic Technologists, the Academic Technology Interns collaborate with faculty and students on projects to enhance the teaching, learning and research activities of the University. ATI’s provide support to clients in the New Media Lab in Carlson Hall 004. In the New Media Lab, faculty, staff and students can expect to receive assistance with and training in the use of multimedia production hardware and software, including: video production; web development; Flash-based multimedia development; Photoshop image manipulation; flatbed and slide scanning; poster printing; and basic audio-visual recording tasks. In addition, ATI’s may be called up to help clients with questions and problems related to the use of Clark University computing resources; troubleshoot basic hardware, software, and network problems; and develop documentation supporting hardware and software in the New Media Lab. Perform other duties/projects as assigned
Qualifications/Requirements:
Excellent customer service skills. Proficiency with PC and/or Mac Operating Systems hardware, and general knowledge of application software. Proficient PC and/or Mac troubleshooting skills. Familiarity with campus computing resources as well as Internet resources, such as blogs, social networks and other web tools. Ability to take direction and work independently. Strong written and verbal communication skills. Self motivated. Good time management skills and attention to details. Preference may be given to candidates with demonstrable skills in multimedia and/or web development.
Media Services Intern:
Job Description
Under the supervision of the Manager of Media Services and the Media Specialist the Media Services Intern (MSI) will support the use of audio visual equipment and media used by Clark University faculty, staff, students and guests. The MSI will schedule, deliver and set up AV equipment for classes and events, provide first level support to end users of the AV systems including basic troubleshooting and routine maintenance of AV systems. The MSA performs audio and video duplication and conversion services, proctors/operates equipment for events and may assist with audio/video production and installations. Performs other duties as assigned.
Qualifications/Requirements
Qualified candidates will have excellent customer service skills and basic AV equipment troubleshooting skills. In addition, the candidate will possess: proficiency with PC and Mac operating systems, computer hardware, and application software; familiarity with computing resources on campus; the ability to lift up to 40 pounds; good time management skills, attention to detail and the ability to prioritize multiple tasks and meet deadlines.
For more information about Media Services Intern positions, write to media@clarku.edu